Privacy commitment

Puff Touch (as defined in the Corporations Act 2001 (Cth)) (“we”, “our” or “us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our team are employed on the basis that they will protect information about you. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

Scope of our Privacy policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media pages and other digital services (“Online Services”), or stores and members of the public.ment process is governed by our Privacy Statement.  



By using Our Services (as defined below), you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made to this policy.


What information do we collect?

We may collect the following information from you:

• your name and contact details, such as your physical address, email address and phone number;

• your gender, birthdate and occupation;

• your purchase history;

• your company name (if applicable);

• the name of the domain from which you access the internet;

• the date and time you access our sites;

• the internet address of the website from which you linked directly to our sites;

• information about your shopping selections with us; and

• any other information you may provide to us from time to time.

Do we share personal information with third parties?

We may disclose information we hold to our directors, officers, employees and other Related Entities within our corporate group for business purposes, the purpose of operating a loyalty program and marketing or re-marketing purposes through our websites, social media channels or other marketing mediums.


Promotional communications

From time to time we may use your personal information to provide you with information about our services or the services of our Associated Entities or promotional partners. We want to communicate with you only if you want to hear from us.Once you have told us you no longer wish to receive information about Our Services, we will no longer contact you. We will keep your basic details on our ‘do not contact’ database so that we do not contact you again.


Privacy complaints

Once your complaint/concern has been submitted to us, we will assess whether or not it is governed by the relevant privacy laws. If it is not something appropriately dealt with under privacy law we will write to you and explain why our Privacy Manager is unable to address your issue.  

We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.